We have successfully started to work in the field of consulting and staff training with one of the most convenient financial on-line services, presented in 25 countries of the world.
Civilized European financial services are still an innovation for Russia, but we love everything new, progressive and interesting. It is mutual interest and the desire to develop customer experience quality that has become the basis for a multi-level staff development consulting program, which already has further plans.
Feedback from participants:
“I really liked the training. It helps a lot to consider and understand situations, to identify shortcomings when talking to customers”;
“It was useful to learn new techniques and ways of communication; all this can be used in real everyday life!”;
“I liked how information was presented, there was a look at myself from the side”