The first speech was given by Valery Martsinovich, a senior partner of KornFerry, on the topic “International practices of theservice centers and global trends in service, robotic automation of service operations”. After that NadezhdaLeonova, Head of HR Shared Service Center, Metro Cash & Carry gave talk on the subject: “The Experience of Implementing Service Centers in Metro Cash & Carry”. Ekaterina Zvereva, HRSC Co-worker Support Team Leader, IKEA, was the third expert of our meeting was. She told us about practices for the implementation of IKEA service centers.October 9, 2018 Tailored successfully held a thematic SERVICE OKTOBERFEST in the hospitable territory of Baltika Breweries, Part of the Carlsberg Group on a topical matter: “HR Service Today. HR Service of the Future.